Tel: 01384 892441

faqs

Can you send me a catalogue?
Yes! We can send a catalogue to you electronically via email or through the post. Just call one of our sales team on 01384 892441 and we will deal with your request immediately. There is also an option to download our catalogue on the homepage.

I'd like a quotation or an up to date price but I am in a rush to order?!
Quite often we can quote there and then over the phone. However at busy periods or for more complex items this is not always possible. We aim to provide a full written quotation via email within 48 hours of any enquiry. Please let us know if you are in a particular rush and we will do our very best not to keep you waiting any longer than necessary.

I'd like to place an order, what is your lead time for manufactured items?
Our current lead time is advised at 14-21 working days, but quite often we can deliver much sooner than this.

Can you deliver my order to me?
Yes, we deliver within a 30 mile radius 2-3 times weekly. If your order is under £150 a small order charge may apply. We work with a very good courier network to deliver items further afield, and can provide a next day service for items that are in stock or have been manufactured. All carriage is quoted per job.

I'm confused...What is gauge and what are microns?!
Gauge and microns are the units used to measure the thickness of materials. It is just like how some people use inches and some people use millimetres. 250g is equivalent to 62.5mu. Gauge/4=Microns.

Can you visit me to look at, and advise on my requirements?
We have a sales rep that covers the Midlands area. Please call the office on 01384 892441 to arrange an appointment.

Do you recycle?
Yes, we collect scrap polythene from our customers which is then baled and sent off to be recycled. This will be turned into what is called 'regran' material. Many of our customers will use regran bags as it is a more cost effective solution. Please note clarity may be affected.

I'm interested in your call off order system, how does this work?
Our call off order system is very popular amongst our customers as they can place just one order and get thier goods sent in at regular intervals, or when requested, over a 2-3 month period. Obviously, because the commitment is there for a larger order, the price is often reduced. It also reduces lead times and time spent ordering, quoting and arranging deliveries.

I'm after an item which you don't manufacture or have in stock at the moment, can you source this for me?
Certainly. We source many items for customers, we just need as much information as you can provide about the product and we will then send you a quotation.

I'd like to open an account with you, what terms do you offer and what do I need to do?
To open an account with ourselves all you need to do is fill in one of our credit application forms which we can post or email to yourself and return. We offer 30 days from end of month invoicing terms.

Should you have any further question, please call 01384 892441 or email info@polymacservices.co.uk